I have to get this off my chest so I can stop thinking about it…
Woman comes to me with a “Mac issue”. She has an old laptop running Outlook and wants to transfer all the letters, folders, tasks, contacts, and calendar (as well as all the pictures and documents) over to her shiny new 22″ iMac…
For those that aren’t into the whole Mac / PC compatibility thing, I’ll take a minute to explain how this would work. Obviously, Outlook and OS X Mail aren’t compatible with each other. Transferring one to the other requires third party software for conversion. There are a bunch of tutorials online that claim installing Mozilla Thunderbird as an intermediary and exporting from the application is an easy and free way. I ended up using an app called “Outlook2Mac”, which is a commercial solution for around $10 (if I remember correctly).
So, I remove the hard drive from the dead computer, hook it up to my server, transfer the .PST files, and let O2M go to work. A few hours later, everything worked as planned. All data converted successfully, imported without a problem, no issues whatever… Surprisingly easy. I give the customer a call and tell her the good news – it was done quick and for cheap (I only charged $85).
During the transfer of her Outlook folders, it was impossible to avoid looking at their names and some of the contents. The folders didn’t transfer 100% with the same naming conventions as what Outlook had created, so I had to do some guesswork on renaming them to what I think they should have been.
With that said… This woman apparently has way too much time and money on her hands. She obviously does not work and doesn’t seem (from conversations with her) that she ever had. I was going to type a long description of this woman’s personality, but it is pretty much summed up as “ungrateful, demanding bitch”. Sorry, but that really does work best.
I get a call an hour later from this woman, yelling:
“My iPad isn’t picking up e-mail from gMail!”
- Okay, can you bring it to me so I can look at it?
“None of the e-mail is coming into my Mail on my iPad!”
- Okay…?
“Let me explain to you how this is supposed to work!”
[2 minutes of her ranting to me about her e-mail]
[I put the phone down on my leg and talk to my co-worker]
- I’m sorry ma’am, I’m not understanding what you’re trying to say. Your gMail has nothing to do with what work I performed.
“It happened the same time as you working on my iMac!!”
- So you’re saying that I broke the mail on your iPad that I’ve never seen?
- Tell you what, bring your iPad here so I can look at it.
[click]
She brings it in and rants a little more. I take it from her, verify the gMail settings, and open the mail app – [Cannot retrieve mail]. I look on the top left corner of the iPad – [No Service]. “Your iPad doesn’t have a connection”. It says “NO SERVICE” [you stupid bitch]! “IT WORKED YESTERDAY”, exclaims the horrible troll woman. I take it back from her, connect to our WiFi, and click [Refresh] on her Mail app – [23 new mails incoming]. “It works here.”
I charge her and she leaves. No apology, no thanks, nothing.
There is a reason that I hate my job and a good portion of the reason is people like that. You add unnecessary stress to this horrible occupation and it takes away any validation repairing computers can have. That’s not to say that all people are like this, but one asshole out of a 99 grateful really kills it.
Palm Desert
I have to get this off my chest so I can stop thinking about it…
Woman comes to me with a “Mac issue”. She has an old laptop running Outlook and wants to transfer all the letters, folders, tasks, contacts, and calendar (as well as all the pictures and documents) over to her shiny new 22″ iMac…
For those that aren’t into the whole Mac / PC compatibility thing, I’ll take a minute to explain how this would work. Obviously, Outlook and OS X Mail aren’t compatible with each other. Transferring one to the other requires third party software for conversion. There are a bunch of tutorials online that claim installing Mozilla Thunderbird as an intermediary and exporting from the application is an easy and free way. I ended up using an app called “Outlook2Mac”, which is a commercial solution for around $10 (if I remember correctly).
So, I remove the hard drive from the dead computer, hook it up to my server, transfer the .PST files, and let O2M go to work. A few hours later, everything worked as planned. All data converted successfully, imported without a problem, no issues whatever… Surprisingly easy. I give the customer a call and tell her the good news – it was done quick and for cheap (I only charged $85).
During the transfer of her Outlook folders, it was impossible to avoid looking at their names and some of the contents. The folders didn’t transfer 100% with the same naming conventions as what Outlook had created, so I had to do some guesswork on renaming them to what I think they should have been.
With that said… This woman apparently has way too much time and money on her hands. She obviously does not work and doesn’t seem (from conversations with her) that she ever had. I was going to type a long description of this woman’s personality, but it is pretty much summed up as “ungrateful, demanding bitch”. Sorry, but that really does work best.
I get a call an hour later from this woman, yelling:
“My iPad isn’t picking up e-mail from gMail!”
- Okay, can you bring it to me so I can look at it?
“None of the e-mail is coming into my Mail on my iPad!”
- Okay…?
“Let me explain to you how this is supposed to work!”
[2 minutes of her ranting to me about her e-mail]
[I put the phone down on my leg and talk to my co-worker]
- I’m sorry ma’am, I’m not understanding what you’re trying to say. Your gMail has nothing to do with what work I performed.
“It happened the same time as you working on my iMac!!”
- So you’re saying that I broke the mail on your iPad that I’ve never seen?
- Tell you what, bring your iPad here so I can look at it.
[click]
She brings it in and rants a little more. I take it from her, verify the gMail settings, and open the mail app – [Cannot retrieve mail]. I look on the top left corner of the iPad – [No Service]. “Your iPad doesn’t have a connection”. It says “NO SERVICE” [you stupid bitch]! “IT WORKED YESTERDAY”, exclaims the horrible troll woman. I take it back from her, connect to our WiFi, and click [Refresh] on her Mail app – [23 new mails incoming]. “It works here.”
I charge her and she leaves. No apology, no thanks, nothing.
There is a reason that I hate my job and a good portion of the reason is people like that. You add unnecessary stress to this horrible occupation and it takes away any validation repairing computers can have. That’s not to say that all people are like this, but one asshole out of a 99 grateful really kills it.
Thanks for reading… I can now get back to work.
… 5 hours until weekend.
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